DELIVERY INFORMATION

Our delivery team will contact you to schedule the delivery .
Please note that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order. Product dimensions are included in the product description on our website.

DISPOSAL RATES

Woodara  is not responsible for working on or disassembling the previous furniture.

RESCHEDULING OF DELIVERY

Customers can reschedule delivery up to 7 days before the delivery date, depending to the availability of the next delivery slot. If the purchased item(s) are not collected or delivered within 1 month from the stipulated date, we shall be entitled to charge 5% of the purchase price for warehouse storage.

VALIDITY OF UNDELIVERED ITEMS

If item(s) is not collected or delivered within 6 months from confirmation of delivery, Woodara reserves the right to forfeit the purchase without refund.

RECEIVING ITEMS

On delivery, customer or 3rd party appointed by the customer shall inspect the item(s) and the surroundings carefully before our carrier leaves the premise. Any damage(s) detected should be immediately reported to the us and noted on the delivery copy. You will also need to email us at woodara.shop@gmail.com  or WhatsApp us in  62 823-4141-4394 and provide a detailed description of fault and photos (or video, where appropriate) showing the damage or fault. We will then reply within 3 working days.

In the event an exchange for the defect piece cannot be made, Woodara reserves the right to offer a substitute or full refund. All replacement of item(s) will depend on the next available shipment. Woodara shall not be liable for any consequences (whether direct or indirect) of the delay in the delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Woodara or to any comparison.

DELAYED DELIVERY DUE TO UNFORESEEN SITUATIONS

a) In the event of delay in shipment due to unforeseen situations, Woodara reserves the right to reschedule the delivery, subjected to availability of next delivery slot.
b) No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.
c) Woodara shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Woodara or to any comparison.